Privacy Policy
Last updated: 8 April 2026
Ratbag is a trading name of Pandamilk Ltd.
This policy explains what personal information we collect, why we collect it, and what we do with it. We've kept it short and in plain English.
What we collect
We only collect information you give us directly. When you fill in our enquiry form, we ask for:
Your name
Your business name and what your business does
Whether you have a website, and the link if you do
The package you're interested in
Whether you have a logo and photography
Any booking or reservation systems you use
Anything else you'd like to tell us
Your email address
We don't use tracking cookies, analytics pixels, or any third-party trackers on our website.
Why we collect it
We use this information to:
Reply to your enquiry
Put together a quote for you
Deliver the work if you decide to go ahead
Keep a record of our client relationships
That's it. We don't use your information for marketing, we don't send newsletters, and we don't share it with anyone for their own purposes.
Where it's stored
Form submissions are collected through Tally and stored in our Notion workspace. Our email runs through Google Workspace. These are reputable services with their own privacy protections in place.
How long we keep it
We keep client information for as long as we're working together, plus seven years afterwards to meet UK accounting and tax requirements. If you enquired but didn't become a client, we'll delete your information within 12 months.
Who we share it with
We don't share your information with anyone except:
Our accountant, for tax purposes
HMRC or Companies House, if legally required
We never sell your information. We never share it for marketing.
Your rights
Under UK GDPR you have the right to:
See what information we hold about you
Ask us to correct anything that's wrong
Ask us to delete your information
Ask us to stop using it
Email us at hi@ratbag.studio and we'll sort it within 30 days.
Changes to this policy
If we change this policy we'll update the date at the top. For significant changes we'll email anyone currently working with us.
Getting in touch
Questions about privacy or your information: hi@ratbag.studio
If you're not happy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Terms & Conditions
Last updated: 8 April 2026
These are the terms you're agreeing to when you commission us to build a website. We've kept them short and in plain English. If anything isn't clear, ask us.
Ratbag is a trading name of Pandamilk Ltd, a company registered in England and Wales.
What you're paying for
We build websites on Framer, starting from templates we customise to your business. Packages are:
Simple — £500. Up to 4 sections. 1 interactive feature.
Standard — £750. Up to 8 sections. Up to 3 interactive features.
Bespoke. Priced individually.
The full scope of your project is confirmed in the quote email we send before work starts.
Timings
We aim to deliver your site within 5 working days from the point we have everything we need from you (content, images, logo, access to any systems we're integrating). If you're slow to get content to us, the timeline moves accordingly.
Payment
We take 50% upfront before work starts, and the remaining 50% before the site goes live. Payment is made via GoCardless using a link we email you.
If the final payment isn't made within 14 days of the site being ready, we may hold the site offline until it is.
Revisions
Each package includes two rounds of revisions. A revision round means you send us a consolidated list of changes and we make them together. Further rounds after that are charged at £50 per round.
New pages, new sections, or significant structural changes aren't revisions — they're scope additions, and we'll quote separately.
What happens after launch
Once your site is live, you have two options:
Basic. £15/month or £144/year (save 20%). Includes hosting, regular site maintenance and a free domain name on annual plans. Updates charged at £50 per round (changes to words and pictures, as and when you need them).
Pro. £30/month or £288/year (save 20%). Includes hosting, regular site maintenance, a free domain name on annual plans, and one round of updates per month. Minor updates means: swapping an image, updating opening hours, changing a menu item, amending contact details. Not new pages, not redesigns, not structural changes.
Managed updates are turned around within 3 working days of you sending them to us.
Ownership
Once the site is paid for in full, the content (your copy, images, and any custom design work) belongs to you. The underlying Framer build, templates, and any code components we've written remain ours, licensed to you for use on your site.
We may show the finished site in our portfolio and on social media unless you ask us not to.
Cancellation
If you want to cancel before we've started work, we'll refund your deposit in full.
If you cancel after work has started, the deposit is non-refundable. If we've done more than 50% of the work, the remaining balance becomes due.
If we can't deliver (illness, unexpected circumstances) we'll refund everything you've paid and let you know as soon as we can.
What we're not responsible for
We're not responsible for:
Content or images you supply that infringe someone else's copyright
Third-party services we integrate (booking systems, Google Sheets, Instagram feeds) if they break or change their terms
Losses caused by your site being temporarily offline
Typos or factual errors in content you've provided and signed off
Our total liability is capped at the amount you've paid us.
Problems
If something isn't right, email us at hi@ratbag.studio and we'll try to sort it. We've got professional indemnity and public liability insurance in place through PolicyBee.
Governing law
These terms are governed by the laws of England and Wales.